Dear Mr. Jorgensen,

My wife and I spent two nights in the Westin Copley Place in the last week and I wanted you to know what a pleasant stay we had. We are SPG Gold and have stayed in Westin properties in Europe and the U.S.A. Our European stays have been wonderful, but sometimes we have found the U.S. hotels to be disappointing. Your hotel is among the best and rivals the quality and luxury of the properties in Europe. The rooms were beautifully prepared, restaurants were perfect and staff polite, efficient and knowledgeable.

We especially want to compliment Mr. Dedo Dixon and bring to your attention what an asset he is to Westin. He made sure that we were comfortable in a room that had been promised and recognized our Gold status as an identification of a good customer. We hope that Westin will be hiring and training more people like Mr. Dixon. We look forward to our next stay at the Copley Place.

Sincerely,

Barry

My wife, Natalie, and I spent two nights in the Westin Copley Place in the last week and I wanted you to know what a pleasant stay we had.  We are SPG Gold and have stayed in Westin Properties in Europe and the USA.  Our European stays have been wonderful, but sometimes we have found the US hotels to be disappointing. Your hotel is among the best and rivals the quality of the luxury properties in Europe.  The rooms were beautifully prepared, restaurants were perfect and staff polite, efficient, and knowledgeable.

We especially want to compliment Mr. Dedo Dixon and bring your attention to what an asset he is to Westin.  He made sure that we were comfortable in a room that had been promised and recognized our Gold status and identification of a good customer.  We hope that Westin will be hiring and training more people like Mr. Dixon.  We look forward to our next stay at the Copley Place.

Sincerely,

Barry

I cannot tell you more emphatically what a “Great Ship you Captain” – particularly the Front Desk.  All of the people I have meet there have been outstanding!  They really make one feel welcomed.  Moreover, I want to focus on two of your employees:  Jessica (Front Desk) and “Jules” (Restaurant Employee).  

Jessica was/is marvelous from the first time I met her at the Front Desk in April when I discovered that I lost my driver license.  She tried her best to help me find the license, including calling Amtrak and your own lost and found repeatedly – she really cared and used all her resources to help me find it.  She followed up again during that evening and still remembered to leave me a note in the AM that she was unsuccessful in her attempts.  Now that is Customer Service!

Several weeks later, we stayed in your hotel for about two weeks. Jessica went out of her way to help my wife navigate her way around in an unknown city.  Jessica helped Ann with restaurant selections, through the Concierge desk, she mailed packages back home, and many other little things; too numerous to list in this note.  She was like Ann’s personal concierge — All pro bono, of course.  She never asked or implied the need of a “tip”.  In my dealing with her, I was equally impressed. Her dedication to your enterprise as well as her extremely adept follow-thru and Customer Concern goes along way with me and I am sure other guests. For instance, small points like remembering my name, not to mention pronouncing it correctly the second time I saw her was indeed impressive.  Her personal charm touched us all.

Mr. Jorgensen, you are blessed with: a highly motivated dedicated employee that is very bright and with adept skill of anticipating customer needs.  Make no mistake about that!  If I were still working, I would make it a “full court press” to hire her away from you.  I could have used her in numerous positions.  She is the voice, the Monarch, of The Westin Copley Place.

I must also comment on “Jules” in your breakfast area.  What a wonderful and thoughtful person.  I had two tight schedules (seeing the doctor on one day and taking the 7:20 AM Excela to Philadelphia from Back Bay Station the next.  Jules, offered pro bono (expressed and implied) to carry my bag and brief case to the station for me, as walking after the surgery is still a little tough.  He made sure that I was served quickly and completely at breakfast. He responded to every need I had each morning. Jules, to me, is a wonderful employee, and like Jessica, deserves your positive attention. 

I plan to stay at your Hotel again and look forward to seeing all your front desk people, but in particular, Jules, and of course, Jessica.

Thank you for the presumed time you are taking to read this note.  Please pass on my thoughts to both Jessica and Jules, as you deem appropriate.

Sincerely,
Jeffrey

My name is Marie.  I’ve been staying at the Westin Copley Place Hotel for approximately 11 weeks now, typically checking in on Monday evenings and leaving Friday mornings.

I wanted to let you know how satisfied I am with the hotel accommodations and the personnel at the hotel.  As you can imagine, spending that much time away from home can be stressful.  Anything that can make the week more comfortable, more enjoyable is always appreciated.

At the Westin Copley, the rooms are spacious and well appointed; the coffee/tea maker certainly helps save time in the morning.  The central location of the hotel has been ideal for me; I use the commuter rail at Back Bay Station to commute to/from work; with the amount of rain in June, proximity to the station was a real advantage.  The shopping mall has come in handy when I’ve realized that I didn’t pack everything required for the week.  Restaurants in the hotel and on nearby streets have made the evening meal a pleasurable event.  However, the most remarkable aspect of staying at The Westin Copley Place has been the personnel.  The check in process, which is typically the first time a guest experiences the personnel at a hotel, has been delightful specifically because of one of the check in personnel – a woman by the name of Alyssa (I believe that is the spelling of her first name).  She always greets me by name, welcomes me back, asks about my trip to Boston.  That one gesture, using my name, relaxes and delights me!  I feel as if I’ve come back home.  Other personnel seem to recognize me and nod or say hello, which contributes to a more comfortable stay.

I must remark about one other event.  There was a cocktail party last week to which I was invited.  I attended with a colleague who has also been staying at The Westin Copley Place for the same amount of time.  His brother had been visiting in Boston for the week, so he (the brother) also attended with us.  We had been invited to the cocktain party by Kanako Norton, who had arranged our reservations for the year.  At the event, we met Kanako and a number of other personnel from the hotel.  We thoroughly enjoyed the food, the drink and the company.  I must say that the cocktail party was a lovely way for the three of us to spend part of one evening.

I wanted to let you know that the Westin Copley is doing a fine job.

- Marie

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Have you stayed at The Westin Copley Place?  Email your feedback to westincopley@westin.com or post on TripAdvisor.