My name is Marie.  I’ve been staying at the Westin Copley Place Hotel for approximately 11 weeks now, typically checking in on Monday evenings and leaving Friday mornings.

I wanted to let you know how satisfied I am with the hotel accommodations and the personnel at the hotel.  As you can imagine, spending that much time away from home can be stressful.  Anything that can make the week more comfortable, more enjoyable is always appreciated.

At the Westin Copley, the rooms are spacious and well appointed; the coffee/tea maker certainly helps save time in the morning.  The central location of the hotel has been ideal for me; I use the commuter rail at Back Bay Station to commute to/from work; with the amount of rain in June, proximity to the station was a real advantage.  The shopping mall has come in handy when I’ve realized that I didn’t pack everything required for the week.  Restaurants in the hotel and on nearby streets have made the evening meal a pleasurable event.  However, the most remarkable aspect of staying at The Westin Copley Place has been the personnel.  The check in process, which is typically the first time a guest experiences the personnel at a hotel, has been delightful specifically because of one of the check in personnel – a woman by the name of Alyssa (I believe that is the spelling of her first name).  She always greets me by name, welcomes me back, asks about my trip to Boston.  That one gesture, using my name, relaxes and delights me!  I feel as if I’ve come back home.  Other personnel seem to recognize me and nod or say hello, which contributes to a more comfortable stay.

I must remark about one other event.  There was a cocktail party last week to which I was invited.  I attended with a colleague who has also been staying at The Westin Copley Place for the same amount of time.  His brother had been visiting in Boston for the week, so he (the brother) also attended with us.  We had been invited to the cocktain party by Kanako Norton, who had arranged our reservations for the year.  At the event, we met Kanako and a number of other personnel from the hotel.  We thoroughly enjoyed the food, the drink and the company.  I must say that the cocktail party was a lovely way for the three of us to spend part of one evening.

I wanted to let you know that the Westin Copley is doing a fine job.

- Marie

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Have you stayed at The Westin Copley Place?  Email your feedback to westincopley@westin.com or post on TripAdvisor.

August 31st, 2009